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- Jun 2, 2020 COVID-19 POLICY COVID-19 UPDATE from High Street Music Penrith and Lithgow stores
COVID-19 POLICY
Jun 2, 2020
CORONAVIRUS UPDATE NOTICE
ONLINE ORDERING
Our online store will be operating as normal and will be shipping out orders daily. We will also be providing same day or next day delivery for phone and online orders in Sydney Metropolitan Area!
IN STORE
For the time being, all our stores are maintaining their regular opening hours. The wellbeing of our customers, team and communities is our highest priority. Please ensure you maintain adequate distancing between our staff, and other customers while in store. We have markings on the floor indicating what the appropriate distance is. As per Government advice on 29/03/20, fines now apply for individuals and businesses not complying with these new rules. We are limiting the number of people in store at any one time for everyone's safety. If the door is locked, we have reached our capacity and there may be a small wait until you are permitted in. Your patience is appreciated. We ask that you spend a maximum of 30 minutes in store, and recommend browsing our website first (all stock availability is listed there).We are regularly disinfecting our demo gear. Hand sanitiser is being made available and we encourage payment via card rather than cash. Should you feel unwell (fever, cough, sore throat, runny nose, headache or shortness of breath) or if you have recently returned from overseas, we ask that you refrain from visiting us in store in order to ensure the safety of all customers and our team. In many cases, we can look after you just as well if you browse our websites, give us a call or email us instead.
STOCK SUPPLY
Some suppliers have experienced stock shortages due to pauses in manufacturing and delays with international shipping. We are doing our best to avoid any of these issues, by increasing our stock holdings and adding even more products to our range. If what you're looking for appears to be out of stock, please contact us so we can give you the latest stock ETA, or recommend a suitable alternative product.We do appreciate your kindness and understanding. Stay safe, stay healthy and rock on regardless!,
Kind Regards, The High Street Music Team
